Our viewers know that we prefer to buy coins on Proxibid than on eBay. Now that the portal has established a seller rating system, we endorse the company even more.
The seller rating system is easy to access. Buyers who have completed a transaction with a seller can rate and provide feedback on their experience. In a news release, Proxibid states, “Seven days after the transaction, buyers will be notified via email of items awaiting feedback in MyProxibid.” Buyers in MyProxibid can rate their experience with the following five questions:
- Did you receive your item in a timely manner?
- How reasonable were the Seller’s shipping charges?
- Did the Seller’s online listing accurately describe the item?
- How reasonable were the Seller’s fees? (fees other than shipping)
- Please rate the Seller’s customer service.
See photo below for a sample, clicking to expand:
Buyers are given a one-time opportunity to rate their experience and submit feedback on each purchase. Feedback must be submitted within 60 days of purchase.
The news release continues:
Proxibid will collect information from buyers and share with Sellers as it is collected. Once enough information is collected, the ratings will display to buyers on the website. Written feedback will not be displayed publicly on the website. MyProxibid homepage displays an additional count of “Items I’ve Purchased” and link to all items awaiting feedback.
We tested the system today. It works flawlessly. We have a few suggestions, though. The “Return to my Items” link returns the browser to the top of the purchased list, meaning you have to continuously scroll down to continue to leave feedback. If you use the “Back” button of your browser, it returns you to the item where you left off. That’s an easy but essential fix technologically.
Buyers in the Coins and Currency category often purchase multiple lots, especially in bullion. It took us 15 minutes to leave feedback for our recently purchased items. We suggest a small blank, check-mark-able box beside each item so that the buyer can leave one feedback for the entire shipment. That should be optional, though, as some lots are better described than others. That’s why we recommend the check-able box, another easy fix technologically.
Finally, we think the new seller rating system will make our own site more essential. We bristle at what we have been seeing with some newcomers to the portal, charging way above retail and hyping lots. Proxiblog will continue to evaluate the rating system. As for now, we applaud Proxibid and look forward to promoting the portal and our top auction houses to our growing audience!
Proxiblog is an independent entity with no connection to the auction portal Proxibid. Our intent is to uphold basic numismatic standards as established by the American Numismatic Association and the National Auctioneer Association and to ensure a pleasurable bidding experience not only on Proxibid but also on similar portals such as iCollector and AuctionZip.