Sometimes terms of service speak for themselves. Sometimes they need a comment to put them into perspective. Below are terms last week that stopped Proxiblog from bidding in an auction.
AUCTION COMPANY: Your credit card will be charged for your purchases immediately following the auction. At that time, the Terms and Conditions Form that was agreed to when registering will be emailed to you. Buyer must print, sign and email, mail or fax form to our office before item(s) will be shipped.
Comment: Nothing like asking the online audience to register via Proxibid terms of service, pay for items, and then not send them until additional data is collected via email. We read this, and didn’t register for the auction. Proxibid sales team: Please work with this client!
Comment: No reverse photo on coins. This from a Proxibid house that sells coins regularly. (Click picture to expand.)
Failing to Update Service Terms
AUCTION COMPANY: Payment Instructions: We do take credit card numbers from Proxibid over the phone. For more information please call
Comment: We were about to bid in this auction when we read this service term. Turns out the company forgot to update its clauses. Proxibid auctioneers need to review their service terms on a regular basis and make changes as needed, or you’ll lose bidders with outdated info like this.
Contacting Bidders for Credit Card Information
AUCTION COMPANY: Auction house will contact buyer for payment information.
Comment: We know the auction house is footing the bill for the long distance call, but contacting buyers for credit card information over the phone is a surefire way to lose bidders. Worse, any thief can pretend to be you and steal identity. We never ever bid with companies with this service term. Proxibid sales team: Please work harder to get these houses to invest in APN clearance!
Asking Bidders to Foot Long-Distance Bills
AUCTION COMPANY: If you wish to pay by Credit Card you must call in the info. after the end of auction to our shop address. We do not use the APN billing system to charge items to Credit Card.
AUCTION COMPANY: “20 % Buyer’s premium is added to all INTERNET purchases. … WE DO NOT HANDLE SHIPPING AND HANDLING PLEASE CONTACT OUR LOCAL UPS TO HANDLE ALL SHIPPING AND HANDLING. … WE DO NOT HANDLE SHIPPING AND HANDLING!!!!!!!! … SHIPPING AND HANDLING IS THE RESPONSIBILITY OF THE BUYER!!!!! . ((((WE HAVE PROVIDED THE INFORMATION FOR UPS SHIPPING. UPS WILL PICK UP YOUR ITEMS PACK THEM AND SHIP THEM TO YOU. THEIR PHONE NUMBER IS XXX-XXX-XXXX. STOREXXXX@THEUPSSTORE.COM ASK FOR XXXXX OR XXXXX))) THEY MIGHT BE ABLE TO GIVE YOU A QUOTE ON SHIPPING AN ITEM YOU ARE INTERESTED IN. YOU THEN CAN BE CONFIDENT WHEN YOU BUY THE ITEM THAT THE SHIPPPING IS RIGHT. !!!!!!! NOTE WHEN USING A SHIPPER IT IS YOUR RESPONSIBLITY TO MAKE SURE THE SHIPPER KNOWS WHAT HE NEEDS TO PICK UP.”
Comment: Worst example of shipping phobia on Proxibid.
Maximum-Bid Viewing and Auctioneer/Consignor Bidding
PLEASE READ: At the request of the auction company, this auction permits bids to be placed by the auctioneer, an employee of the auctioneer, or the seller or an agent on the seller’s behalf, even if such bids are placed solely for the purpose of increasing the bid. While Proxibid’s Unified User Agreement prohibits this behavior, in accordance with UCC 2-328, this auction is permitted to engage in this activity by providing this clear disclosure to you, the bidder.
PLEASE READ: This auction company has requested and been granted access to see all bids placed including any maximum pre-bids. This auction is permitted to engage in this activity by providing this clear disclosure to you, the bidder.
Comment: Some auctioneers who have these clauses are honest. Some, less so. We know a few where shill bidders are used to place a sale “on site,” raising lots until the bidders cry uncle or ghost-selling onsite to avoid paying Proxibid fees, with the same items up for sale in a future auction.
Post Script: We still do patronize a few auctions whose owners we know, but bid cautiously rather than confidently. We are pleased to learn, however, that more auction houses are dropping these terms. Watch for updated rankings this week!
Proxiblog is an independent entity with no connection to the auction portal Proxibid. Our intent is to uphold basic numismatic standards as established by the American Numismatic Association and the National Auctioneer Association and to ensure a pleasurable bidding experience not only on Proxibid but also on similar portals such as iCollector and AuctionZip.