Auctioneer Discusses Shipping Snafus

Jeremy Jager of Big Fellas Auction was featured in a recent On the Block interview concerning his first auction on Proxibid. In this post he discusses shipping issues associated with his house and another auction.

One of Jager’s customers bought a coin at his auction and was sent an invoice for shipping of $7.05. “This covered the packaging at $4.95, insurance at $1.50, and 70 cents for delivery confirmation,” Jager said The customer thought that was exorbitant. “I explained the pricing, and he must have been okay with it because he never wrote back.

“However, the next day I got a call from a lady saying her package was damaged and that some of the items were broken.” No problem, Jager said. He went to the post office and filled an insurance claim because he knows that shipping is associated with a company’s reputation. Bidders want quick, inexpensive shipping whenever possible.

On that score, Jager was disappointed two days later in the role of bidder rather than auctioneer. He had paid $35 for a $5 currency note from an auction company doing business on Proxibid. “The price they charged to ship me a piece of paper was $12.58.”

Since then Jager has been reading terms of service from other auction companies. “I see that some companies are making money off of shipping at a high price to buyers,” he notes, charging handling and miscellaneous fees.

Shipping is one of the main criteria in Proxiblog rankings. Items should ship within 7-10 days at reasonable cost with adequate packaging and insurance, if appropriate or requested. We discourage auctioneers from asking bidders to contact local shipping companies, giving out credit card data, especially if the house is paying for APN clearance. We also have showcased auctioneers who promote good shipping policies, such as Scott Strosnider and Ron Krause.

Case in point: Recently Proxiblog won one inexpensive item from Strosnider’s “Scott Auctions.” Two weeks later, we won several other coins in another of his online auctions. Strosnider, as Krause, combines shipping for good returning customers. In our case, the inexpensive item was shipped with others, saving $10 in the process.

It’s those little things that make a satisfied or unsatisfied customer. Satisfied customers return. Unhappy ones bid elsewhere.

Proxiblog is an independent entity with no connection to the auction portal Proxibid. Our intent is to uphold basic numismatic standards as established by the American Numismatic Association and the National Auctioneer Association and to ensure a pleasurable bidding experience not only on Proxibid but also on similar portals such as iCollector and AuctionZip.

On the Block: Big Fellas Auction

How easy or difficult it is for an auctioneer to make the transition to Proxibid, especially when things go horribly wrong smack dab during an inaugural auction? You’ve heard us tout the quality of Proxibid Customer Service before. Jeremy Jager of Big Fellows Auction shares his first portal experience, putting our prior endorsements to the test.

The Proxibid staff gives you as much help as you need. They make certain you are prepared for the event. Every step of the way–every question I had–those staffers were right there to answer for me. That meant a lot because, honestly, I was a little bit nervous about the whole online auction experience.

What if something were to go wrong?

I had bid on Proxibid before–many times, as a matter of fact; but here I was starting a brand new auction company run by a guy with modest computer skills. Perhaps you can understand how I might be apprehensive.

Here’s the deal for those thinking about becoming a Proxibid auctioneer: If I can do it then pretty much any one can.

For those contemplating selling coins on Proxibid, my advice would be to set aside time each day to practice the company’s auctioneer software. Also, check out other people’s auctions and their portal sites. In fact, I gained a lot knowledge from analyzing their sites, from photography to lot descriptions, and even talking to some of the other auctioneers. I was very surprised to find that everyone I had talked to was very friendly and helpful.

Also, you should expect the unexpected. Right at the end of my first auction a construction crew accidentally took out the internet line, and my auction went down. I did not know what to do! But I did know that Proxibid promised its team would be there to help if anything like this should happen; but let’s face it, we have all heard promises before that were less then truthful.

Within five minutes Proxibid support was on the phone with me. Customer service had one of their own people run the auction for me, and I called the bids over the phone. I can’t tell you how grateful I was to the young man who called and helped me get back up to finish my auction. Even most of the bidders stayed with the auction right through the end!

I have to say from start to finish this was by far one of the best auction experiences I have ever had. The Proxibid sales team and Customer Service, the registered bidders, and cooperative auctioneers are the best group of people to work with anywhere. I am grateful that Proxibid stuck with me and my auction, especially when things got difficult.

That’s the real test, and I give Proxibid an A+ for all it did.