What is the best USPS shipping for coins won in auctions? The question was posed to us by one of our top houses. We provide the answer below.
One of our favorite auctioneers asks:
“Recently we changed our shipping policies with signature required from $200 to $500.00. But here’s the rub, if someone says they did not receive their coins all we have to do to fight a charge back is show the tracking info showing it was delivered. However, just because I can show it was delivered doesn’t mean that it wasn’t stolen out of a mailbox, not actually delivered etc. We also don’t want to run off bidders because they don’t have time to run to the post office. But more importantly we want people to get their coins. Any advice?”
To which we replied:
“Use signature required for all packages of $200 or more and send priority mail, flat rate. You’ll be insured for $100 with flat rate, have the signature in addition to the tracking. We consign coins all the time and this is what we do. Remember, consignors don’t want their coins delivered and then taken, perhaps, by someone in the auction house or even an employee, claiming the coins never arrived. When dealing with coins it always makes sense to take that extra step. Be sure to include this in your service terms.”
We probably send on average 300 packages per year and receive as many. USPS has on occasion sent the package to the wrong address, but has never in our experience lost a package with signature authority.
Do you agree with our recommendation? What has been your experience?
Proxiblog is an independent entity with no connection to the auction portal Proxibid. Our intent is to uphold basic numismatic standards as established by the American Numismatic Association and the National Auctioneer Association and to ensure a pleasurable bidding experience not only on Proxibid but also on similar portals such as iCollector and AuctionZip.