When “Report the Item” Fails, It Affects Your Bottom Line

1889-O

It is one thing to report the item and another to rely on the auctioneer to change a misleading lot description. If Proxibid’s “report the item” is going to work, the company has to enforce it on easily verified mistakes. This auction company committed several of them. We reported the items multiple times. Nothing was fixed.


If you’re an ethical auctioneer, especially one of our favorites in the left sidebar and think this doesn’t apply to you, keep reading this post to the last paragraph and you’ll see how Proxibid’s failure to enforce changes of this type affects your bottom line.

We certainly understand that typos and unintentional misidentified lots occur on the portal. Auctioneers or their assistants spend a lot of time typing lot descriptions. What we don’t understand is why some auctioneers won’t change mistakes when they are pointed out via Proxibid’s “report the item” link.

Once again, this doesn’t happen on eBay. The lot is taken down. Proxibid’s persistent “hand’s off” policies–if we notify auctioneers, then we have done our job–does little to affirm its brand of trust.

Here’s another misidentified lot that we reported twice:

1889-S

The auctioneer didn’t change the misidentification.

We think Proxibid did send the notifications.

What can be verified is the auctioneer’s terms of service: “All items sold AS IS WHERE IS, all descriptions provided are for informational purposes only and should not be interpreted as creating any representation or warranty.”

Are you kidding? Does that service term allow an auctioneer to describe base metal as gold? Of course not. These errors fall under Proxibid’s service term “Significantly Not as Described.”

By the way, the 1889-O description was not changed on Proxibid during the auction. It sold for $120, about twice as much as an NGC MS63 1899-O was worth. See the evidence:

1889-O_sold

What’s the easier route, Proxibid? To go through dispute resolution or to require the auctioneer to fix easily identified errors in lot descriptions?

Here’s another thing Proxibid has to think about. The auctioneer may have corrected the wrong date for the live onsite crowd but not the online audience. If so, that meant Proxibidders were bidding up the lot that sold onsite for $120.

Because we care about numismatics and Proxibid, we need to go on record with this final statement: Failing to require fixes of this sort undermines Proxibid’s brand of trust.

And when that happens, our favorite auctioneers in the left sidebar suffer because hobbyists migrate to eBay. We don’t want to see that for best-selling auctioneers or Proxibid, either. We support both.

Proxiblog is an independent entity with no connection to the auction portal Proxibid. Our intent is to uphold basic numismatic standards as established by the American Numismatic Association and the National Auctioneer Association and to ensure a pleasurable bidding experience not only on Proxibid but also on similar portals such as iCollector and AuctionZip.

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