If you’re going to make your debut on an internet portal, you might want to use the technology to lure bidders to your auction rather than lecture them about no returns for any reason–read the Unified User Agreement, for starters–and then remind bidders in terms of service that nothing, and we mean nothing (theft, wrong address, etc.) can result in a return. (Click the photo above for detailed observation.)
Why pay Proxibid to scare away bidders? Why pay for technology and templates only to remind bidders in lot after lot that the house doesn’t do shipping?
We don’t have answers for those questions, especially if a consignor requests them. …
Proxiblog is an independent entity with no connection to the auction portal Proxibid. Our intent is to uphold basic numismatic standards as established by the American Numismatic Association and the National Auctioneer Association and to ensure a pleasurable bidding experience not only on Proxibid but also on similar portals such as iCollector and AuctionZip.
All I can say is WOW… I have seen a lot of things on Proxibid over the past six years we have been on the platform, but that takes the cake. Of course there are items that are always in the bidder’s court (good credit card on file, correct shipping address on file, etc). However, shipping is a part of customer service and, the majority of which, falls on the auction house.
As usual, Darron, you make such good points. Thank you for weighing in on this. Perhaps you might mention best practices to the sales team at Proxibid!