Proxiblog provides numismatic education to both auctioneer and bidder. We do have favorite sellers (see right sidebar); but we’re not a sounding board for complaints. Nevertheless, bidder feedback is important. We asked Proxibid how viewers can report problems directly to the company.
Pat Nguyen, director of customer experience at Proxibid, says there are two ways for customers to file a complaint:
- Call the customer service line at 877.505.7770. “Our team will complete a complaint form for the customer,” he notes.
- Visit http://www.proxibid.com, click on ‘Help’ in the upper-right corner, then click ‘Contact Us’ button. (Click here to go directly to the contact tab.) If you use this function, Proxibid requests a detailed account of the problem.
“Based on the complaint, our team will contact the seller and notify them of the complaint,” Nguyen says. “We encourage the seller to work with the buyer to ensure a satisfactory experience. If a resolution cannot be reached, our team can/will get involved again, depending on the issue.”
We encourage viewers to give positive as well as negative feedback to Proxibid. Meanwhile, Proxiblog will continue to give our viewers numismatic posts to help online auctioneers and their clients.
Proxiblog is an independent entity with no connection to the auction portal Proxibid. Our intent is to uphold basic numismatic standards as established by the American Numismatic Association and the National Auctioneer Association and to ensure a pleasurable bidding experience not only on Proxibid but also on similar portals such as iCollector and AuctionZip.