We like the idea of badges, especially the one that notes the smallest complaint rate on the portal. But we’re not too convinced that customer service gets all the complaints that happen on Proxibid, particularly because the company does not showcase an online prominently displayed feedback box.
We also like the badges that Proxibid is designating to certain auctions. That’s a big step, and it sets the company apart from others. But Proxibid can go further.
With a feedback box, all those badges, including the strategic partnership Gold Ribbon, would truly mean something because Proxibid would have evidence–patterns of service, abuse, or practice.
Our rankings in the sidebar to the right are meaningful because they are based on experience. When we get complaints about some of the auctions, we respond accordingly in the monthly rankings. When we get praise, we also respond positively. Our experiences also count. We think two auctions are viewing bids and not carrying a transparency notice. We got coins billed as uncirculated that were sliders worth a fraction of cost. Then again we won wonderful lots from Western Auction, Key Date Coins, Capitol Auction and Leonard Auction last month, bidding with confidence and often scoring lower than our maximums because of the company’s best practices.
Now that’s something to tout!