Be Courteous to Customer Service

Proxiblog understands the vagaries of technology concerning redesign and added safety features causing an occasional conflict with major browsers, especially ones like Mozilla Firefox and Windows Explorer whose companies update those utilities weekly. Glitches and time-out errors may occur on Proxibid for awhile until all the digital bugs are worked out. In the meantime, be courteous to Customer Service. Here’s how.

Proxibid has just posted this notice:

    Proxibid’s Customer Support Department is currently experiencing higher than average call volumes and wait times may be increased. We thank you in advance for your patience and apologize for the inconvenience. Be sure to check Proxibid’s help files for troubleshooting tips and self-help solutions. You can also visit Trust.Proxibid.com for more information regarding our system status.

Customer Service employees have been working long hours since the redesign. They serve auctioneers and bidders courteously and professionally. Here are things you can do to make the transition easier on them, you and other bidders waiting to discuss their issues:

  1. Fill out a ticket when an error page pops up on your screen with instructions about reporting the problem to Proxibid. Typically Proxibid will fix the particular glitch the next time you log on unless the issue involves your computer.
  2. Check out the help page by clicking here. Chances are your issue is explained. If not, checking this Proxibid page will help you explain the problem more cogently when you do call Customer Service.
  3. Don’t launch into your problem as soon as customer service answers. State your user name, real name and password as soon as the representative asks you for it. This saves time for both you and the Proxibid representative.
  4. Explain the nature of the call providing concise information such as (a) the issue, (b) what browser you are using and (c) what error is displayed on your monitor.
  5. Remember that representatives do not make the rules but are employed to follow them. A common bidder complaint is, “Why didn’t I win?” (Probably answer: Your connection is too slow or the auctioneer has disregarded your bid due to onsite conditions or human error.) If you disagree with the rule in question, Customer Service will note that. However, during this busy time, why not just fill out a contact form?
  6. Put your phone on speaker mode and go about your business until a representative picks up. Being patient does not mean being idle.
  7. Remember the representative’s name and thank him or her using that name when ending the conversation. A personal touch goes a long way in the impersonal world of Customer Service.

Customer Service personnel are trained to apply the golden rule: “Treat others as you wish to be treated.” During this busy time, let’s return the favor.

Proxiblog is an independent entity with no connection to the auction portal Proxibid. Our intent is to uphold basic numismatic standards as established by the American Numismatic Association and the National Auctioneer Association and to ensure a pleasurable bidding experience not only on Proxibid but also on similar portals such as iCollector and AuctionZip.

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